Monday, July 23, 2012

How to fix "FaceTime call failed"

Several people have reported an issue in which making or receiving a FaceTime call fails on their iPad, iPhone and iPod Touch.

FaceTime is not available in every country.
Make sure FaceTime is enabled: Settings > FaceTime.
Ensure that camera and FaceTime are not disabled in Settings > General > Restrictions.
Make sure that both parties have an active Internet connection.
Try re-enabling FaceTime by tapping Settings > FaceTime and toggle off and on again.

If problem persists:

Restart your iOS (iPad, iPhone and iPod Touch) device by pressing and holding the Sleep/Wake button for a few seconds, and then slide the slider.

If restarting doesn’t fix it:

It has been reported that changing your DNS settings fixes this issue: Settings > Wi-Fi > then select the blue arrow next to your current Wi-Fi network and then tap the “DNS” field and enter the DNS servers; (Google’s Public DNS).


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kiki said...

as for me, i prefer to record FaceTime calls using this tool, it'a easy-to-use and works great!) but thanx for info)

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Anonymous said...

After several long calls to apple service I found this suggestion and it worked. Just need to add to existing DNS servers, NOT replace existing ones with this one.

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